Our policy lasts 30 days after arrival. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • 1.0 - If you are to drop them and they break, we cannot offer you any exchange or refund.
  • 1.1 - After the order has been shipped it is not possible to cancel the order. 
  • 1.2 - In the event that the product arrives damaged or are not functioning, contact us directly on support@blacknorway.com.
  • 1.3 -You are subject to a $10 fee if the package is being returned due to incorrect address or if it haven't been picked up.

If return of item is necessary it is the customer who pay for the shipping (With Tracking). 

 (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The process after we have received the return takes approximately 3-5 days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We don’t guarantee that we will receive your returned item.